We understand that planning your trip can bring up a lot of questions. To make things easier, we've compiled answers to the most common queries about our tours, services, and policies.
If you can't find the information you're looking for, feel free to contact us directly—our team is always here to help!
You can easily book a tour through our website by selecting the tour you’re interested in and clicking the "Book Now" button. Alternatively, you can contact us via email or phone, and we’ll assist you in making your reservation.
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. A deposit is required to secure your booking, and the remaining balance can be paid before the tour begins.
Yes, we highly recommend that all travelers have comprehensive travel insurance that covers medical expenses, cancellations, and lost belongings. It's important to be prepared for any unexpected situations during your trip.
Our cancellation policy depends on the specific tour you have booked. In general, cancellations made more than 30 days before the departure date will receive a full refund. Cancellations made less than 30 days before the tour may be subject to partial refunds or no refunds. Please refer to the terms of your specific booking.
We recommend packing comfortable clothing, sturdy shoes for walking or hiking, sun protection (hat, sunscreen), a rain jacket, and any personal items you may need. For trekking tours, we will provide a detailed packing list once your tour is confirmed.
Yes, we offer family-friendly tours and can adapt our excursions to accommodate the needs of children. Please let us know in advance if you are traveling with young ones, so we can make the necessary arrangements.
Absolutely! We can tailor tours based on your preferences, interests, and schedule. Whether you want a private tour, a special itinerary, or specific activities, we are happy to create a personalized experience for you.
Yes, most of our tours include transportation from your hotel or a central meeting point. For multi-day tours, we also provide all necessary transfers between locations.
Many of our tours include meals, especially multi-day excursions. The specific details about included meals will be listed in the tour description. If you have dietary restrictions, please inform us in advance, and we will do our best to accommodate your needs.
Our tours vary in difficulty. Some, like city tours or one-day excursions, are suitable for all fitness levels, while trekking tours may require more physical endurance. Please check the tour descriptions or contact us for recommendations based on your fitness level.
Our guides are fluent in multiple languages, including English, Spanish, and more. If you require a guide who speaks a specific language, please let us know, and we’ll make the necessary arrangements.
We recommend booking as early as possible, especially during peak tourist seasons. Some tours, such as those to Machu Picchu, have limited availability, so it’s best to secure your spot well in advance.
